We hear so many stories from customers that have been let down time and time again by unreliable cleaning businesses offering the world and delivering far from it. With this in mind our team have decided to pull together a helpful check list for anyone considering hiring a cleaning service.
- Do you bring your own cleaning products?
- Do you carry out initial no-obligation home/site visits?
- Do you provide a contract? what are the specific terms of service?
- Do you work weekends?
- Do you provide a work sheet?
- Are you insured? Ask specific questions about the insurance policy (am i covered for loss of keys, what is the limit of indemnity)
- Are you DBS checked?
- Do you work in pairs and do the same team come each time?
- How to you set your rates, do you charge by the hour or by the property type? Are there any hidden costs. If it is hourly make sure you cap this as you don’t want to be over charged.
- Companies should be open to your suggestions and feedback. They should also be able to provide you with a satisfaction guarantee in the event that you are unhappy with a particular service. You should be able to openly communicate with them by email or phone to ensure your cleaning needs are being met.
- How will you gain access to my home? If you leave your cleaner with a key ensure its is kept in a key safe or grant access through a key pad.
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